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Service Business
Management Software

Manage Work Orders with Ease

Orderry fits different service business types

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Smartphone, computer, or appliance repair

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Full-service or one-man shop

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Field jobs, multiple locations, or franchise

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Mono- or multi-brand

Work Order Management: From Leads To Repeat Sales

Automate Routine Tasks

Orderry simplifies the way you process work orders at every stage of your workflow:

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Default work order types and individual status chains for different locations

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Event feed with a history of works performed, team members involved, and parts used

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Plan Fieldworks in the Scheduler

Use the Orderry scheduling feature for effective field service management:

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Evenly distribute the workload among technicians and manage call-outs

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Control the quality of fieldwork and your overall service company’s score

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Plan work orders in advance

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Build an Outstanding Customer Service System

Orderry is the service business CRM solution. You’ll have structured data that shows important details about your prospects and customers. Use this information to create a personalized and memorable experience.

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Converting leads

Convert leads to customers and gain repeat business

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Automatic notifications

Automatic notifications on work order status changes and promotions

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Alerts & Reminders

On-my-way alerts and appointment reminders

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Service history

Service history and custom discounts

Automate business processes with Orderry!

Combine Sales and Services

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With the right software for service businesses in place, you can manage sales on the same platform, no matter whether you have a simple shop or multiple locations.

Integrate Orderry with popular marketplaces and sell online or in-store

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Pre-installed service directories and customizable product cards

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Synchronization of sales and work orders with the digital warehouses

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Unlimited number of cashboxes for different income sources

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Pricing management

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Unified database of customers and prospects

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Save time on work order processing

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Field service management features

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Online and offline sales

Take Control of Your Finances

Control your finances, manage taxes, plan budgets, prevent cash flow gaps, and increase business profitability.

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Payments and Returns

Online cashboxes for cash and cashless operations, company-wide or location-based

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Track Expenses and Revenues

Control cash flow by line items and reduce unnecessary expenses

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Manage Balances

Mutual settlements with customers, suppliers, and debts control

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Automate Application Of Correct Tax Rates

Let the Orderry software for small businesses keep records of your company's taxation to avoid errors and time-consuming calculations

Well-Organized Inventory

Create digital warehouses for goods and assets, perform transfers, postings, and stocktaking in just a few clicks. Analyze your stock, adjust pricing, and get rid of unprofitable items with the Assortment Analysis report.

Clients’ Assets

Organize storage of clients’ property you service

Assortment Analysis Report

Identify your fast and slow sellers to create an attractive assortment

Automated Processes

Add goods to work orders or sales. Transfer, post, and write products off in bulk. Conduct full or partial stocktaking, generate serial numbers and price tags in seconds

Inventory Control

Keep track of what's in stock and estimate the minimum balance of each item so you can restock on time

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Serial accounting and bin locations

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Inventory reporting

Control your business from anywhere with Orderry!

Essential Reporting For Businesses That Offer Services

Orderry generates important inventory, work order, employee effectiveness, and financial reports in a visual and understandable form so you will instantly see what is going on with your company.

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Analytics company-wide and by locations

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Company Insights Report with interactive diagrams and trends

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Real-time and historical data

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Over 20 types of reports on various business areas

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Activity Log of all events in the system

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Reporting on ad campaigns and customer reviews

Manage and Motivate Your Employees

Boost the efficiency of your team with time-saving features included in our software package for small businesses

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Set up payroll in more than 8 scenarios for error-free calculations

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Send automatic alerts of a new work order or status change to employees

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Monitor each employee's performance

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Track spare part balances per technician

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Set up incentives to reward good performance

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Employee performance reports

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Deadline control of tasks and work orders

Install Free Mobile Apps

For Executives and Managers

The Orderry Boss mobile app allows you to manage your company from anywhere:

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Track key metrics for the day and summaries for any period

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Monitor cashbox statuses and customer feedback

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Quickly contact employees via the app

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Increase account security through two-factor authentication

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For Office and Field Employees

The Orderry App helps employees process work orders on the go:

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Attach images and files to work orders

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Leave private and public comments

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View your event feed and all work order information

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Overview all work orders at a glance and quickly find the one you need

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Book a 15-minute Demo to see how Orderry can save you time = money

Affordable Service Business Automation Solution

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No installation is needed, just open your browser on any device and get started

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Integration with 200+ services via Zapier for more opportunities

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Comprehensive, 24/7 user support included in all plans

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Regular updates and new features

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Personalized onboarding, self-serving Knowledge Base, and tutorial videos on YouTube for a quick and effective start

FAQ

What is software for service businesses?

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This is a business management solution that will help you organize processes, manage customer communications, and keep things like work orders and scheduling of appointments and regular maintenance visits in order. The most popular type of this software is cloud-based platforms as they are accessible from any device and don’t require time-consuming installations or updates. You just need to sign up on the platform, choose your industry and the system will automatically give you access to preset templates and service directories according to your area of business activity.

Such tools should handle the following tasks:

  • Managing customer contacts, including names, phone numbers, and email addresses.
  • Generating invoices as well as viewing customer payments, feedback, and complaints.
  • Tracking customer interactions and opportunities over time.
  • Analyzing company’s performance to find ways of better meeting customer expectations.
  • Organizing inventories of spare parts used in repairs and maintenance services.

You can manage all of these processes as well as track finances, get high-value insights into analytics and automate payroll computing in Orderry. This modern CRM system is specifically designed for small service businesses so you can be sure its features will meet your business needs.

Is there a way employees can process work orders on mobile devices?

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If you have field employees, the best solution for them would be to manage repairs via the Orderry mobile app. It is possible to view all active work orders, use the quick search, edit the work order information, and change statuses right in the app. Your field technicians will be able to focus on doing their job without paying much attention to administrative tasks.

What are the key features of the Orderry mobile app?

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The Orderry App enables your field team to process work orders while being on the go. The powerful features include:

  • accessing work order data and searching through the work order list
  • tracking of all changes made to work orders in the Event Feed
  • editing jobs and changing statuses
  • commenting or leaving private notes

How can an all-in-one field service management software improve customer management?

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The main focus of using service business management software is finding ways to help your staff to have a higher quality job and a better understanding of the customers and their needs. CRM systems like Orderry help businesses that operate in the field stay in touch with clients, negotiate deals, get the most out of each project, reconcile financial data, get instant alerts about new work orders, schedule time on calendars, quickly generate quotes and invoices, and more. They also offer insights into key performance indicators to inform business decisions and provide a better customer experience.

What are additional features of the Orderry CRM that helps small businesses improve their daily operations?

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Besides customer and work order management features, Orderry has a set of additional functionalities that aim to streamline processes in all business areas:

  • Lead Management. You can build workflows with statuses for effective lead processing.
  • Built-in Calendar. With the features Work Order Scheduler and Employee Work Schedules, you get a handy calendar view of all available time slots of your techs, company’s resources, as well as manage work schedules and calculate daily and hourly wages.
  • Document templates. With preset templates for your industry and flexible forms, your employees can save time and effort when dealing with data entry and document creation. To reduce the risk of human error, the system will autofill customer and asset data and save document preferences for future use.
  • Expense tracking. With virtual cashboxes and various reports on financials in Orderry, you can monitor your cash flow and improve your business's bottom line.
  • Real-time data insights. The Company Insights Report empowers you to analyze how your company is doing and what growth points are there in sales, work order and workforce management.

Does Orderry integrate with QuickBooks Online?

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Our developers are currently working on Orderry’s integration with QBO and will release it as soon as possible. You can check the progress of its development on the Home page in the “Features in progress” section.

When implemented, this integration will enable you to synchronize all your accounting data between Orderry and QuickBooks Online. The sync will work for customer contracts, items from warehouses added to work orders, invoices, and payment details. You will be able to save time on data entry and improve the expense management in your company.

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