Facebook Messenger Integration

Integrating with Facebook Messenger

Coming Soon

Improve Customer Communication

Streamline Messaging With Customers And Leads From Your Facebook Page

communication

Messaging Inbox in CRM

automatization

Workflow Automation

suppliers

Templates for Automatic Replies

filter

Advanced Access Settings to Chats

Try Orderry’s web and mobile app features free for 7 days

Manage all lines of communication stream through one portal

Turn Facebook Chat into an Effective Sales Channel

Facebook Messenger integration lets you receive and respond to messages directly within the Orderry interface.

After connecting your Facebook business page, all new chats with prospects and clients will be displayed in your Orderry account, along with the conversation history. When chatting, you can send/receive audio files, photos, and videos as if using FB messenger.

Turn Facebook Chat into an Effective Sales Channel

Get Organized with Messenger Integration

Reaching out to customers through multiple channels can cause a mess in communication, resulting in missed business opportunities. Orderry helps you easily organize your human agent communication in one place to stay focused on processing every lead:

check_yellow

Differentiate active and closed conversations to focus only on relevant chats

check_yellow

A chat remains highlighted until it is closed or a reply is received

check_yellow

Message actions like marking a conversation as unread or linking to a client are trackable in the chat feed

check_yellow

Convenient filtering by message source

Get Organized with Messenger Integration

Eliminate additional interactions to increase your employee efficiency

Secure Private Messages Through Access Limits

Unlike a personal profile, business pages on Facebook and their chats are meant to be used by multiple users. After enabling the chat integration in Orderry, you can set up limited or standard access to messaging with clients by employee user roles. This allows you to see who is responsible for what conversation in the chats list overview.

Secure Private Messages Through Access Limits

Simplify Lead Processing Workflows

Orderry’s advanced automation features let you eliminate manual tasks and administrative burdens on employees.

check_yellow

Link conversations to customer profiles to save valuable context and better understand customer behavior

check_yellow

Create leads and work orders directly from chats in a few clicks

check_yellow

An agent for assistance will be assigned to a new chat automatically, providing a clear overview of employees’ workload in your team

check_yellow

When starting a chat with an existing client, see a summary of customer contacts, previous interactions, and active work orders next to the chat feed

check_yellow

Place a new work order, providing access by link to the Facebook chat with a prospect or client

Simplify Lead Processing Workflows

Improve Customer Experience with Prompt Replies

The connection to Facebook Messenger lets you auto-respond to the first message so every lead gets a quick reply to their inquiries. Moreover, you can customize templates based on work order or message types for more personalized conversations. You can also connect a chatbot to automate repetitive tasks when dealing with standard questions.

Improve Customer Experience with Prompt Replies

See how Orderry can help to digitize and streamline your business operations

Level up your conversational marketing

Instagram Direct

Besides the Facebook App, integrate with Instagram Direct

WhatsApp

Add more messaging solutions

Twilio

In addition to messaging apps, integrate with Twilio VoIP

Level up your conversational marketing

Ready to try Orderry’s integration with Facebook Messenger?

Sign up today to get more clients from social media

FAQ

Why integrate Orderry with Facebook Messenger?

faq_arrow

Combining these two platforms will enable you to easily manage and track customer interactions, inquiries, and feedback in one place. This integration also allows companies to provide personalized and timely responses to customer queries, enhancing customer satisfaction and loyalty. Integrating Orderry with Facebook Messenger can help businesses streamline their sales and marketing efforts by providing valuable insights and data on customer preferences. This integration ultimately improves efficiency and productivity and offers a seamless experience for leads and clients. The Facebook Messenger integration is available starting from the Startup subscription plan.

What features of Facebook Messenger benefit small businesses?

faq_arrow

Firstly, this valuable app for customer service allows companies to communicate directly and in real-time with their customers, improving service and satisfaction. It also offers features such as chatbots, which can automate specific tasks and quickly respond to customer inquiries. Additionally, small businesses can use Messenger to send targeted and personalized messages to their customers, allowing for more effective marketing campaigns.

Can I connect and use two FB pages in Orderry simultaneously?

faq_arrow

Absolutely! You can integrate Orderry with as many business pages as you have on Facebook. You will instantly see which page a client contacts you on in the chats list displayed in the Orderry interface.

  1. Orderry
  2. Integrations
  3. Integrating with Facebook Messenger