Rock On: How Orderry Helps Guitar Repair Shop Stay in Tune
7 June 2024
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Orderry App For Contractors and Field Service Teams
Create work orders, assets, and clients
Know what to do
Follow the actions done
Add works & parts
Update statuses
Comment & attach files
Accept payments & close
Quick contact
Task manager
Let your field technicians work efficiently with work orders and maintenance tasks from their mobile devices without wasting time on routine and repetitive data entry. One tap and all active work orders form your work order management software are on the screen — searchable and with secure access.
Speed up your work order processing with the barcode scanner of the Work Orders mobile application. Open the work order you need in the app and instantly add products and services by scanning their barcodes. The total cost will be generated automatically.
View the list of upcoming tasks, check out the ones already completed, assign responsible field workers, edit details, and create new tasks anytime and anywhere. And in the Event Feed, you will see the history of all changes from creation to completion of the task, as well as write a comment and attach a photo or file.
Customers like it when field employees know what has to be done, what was done previously, and how it should be done. While on the way, your team can quickly check the essential information about new assignments, preferences of the customer, and service history.
Moreover, they can open the customer's address on maps right from the work order card.
“If our field techs don't have internet access, for example, they do the configuration and the report, they finish the work order, they close it, and then we do the process with the client from the office. But it is much more effective than our processes before Orderry — it took us up to two to three days previously.”
Leonardo Miranda
Technical Support Manager
at Blue Linq S. A.
Simply open the app to create work orders/clients/assets, update statuses, add or delete services/spare parts/consumables, edit work order details, accept payments and close. Cut down on admin time and focus on the job.
Create, delete/restore inflows, outflows, and money transfers in cashboxes to keep track of essential data and improve financial accounting. Control cashbox balances and payments conveniently via the app.
There is an Event Feed for assignment completion tracking in each work order. You can easily follow the activity history and control work progress there. Whoever works on the work order knows what is going on.
Leave comments in the work order to keep information trackable and organized in one place. You can make them accessible for everyone involved in the process or keep them visible to you only.
Have questions or concerns after checking the work order details? You can call a responsible office manager or a customer via the app.
Exciting?
Download Orderry App to boost technician productivity in the field
FAQ
When in the field, log in with your Orderry account to the Work Orders App to open a list of all active work orders and sort or filter them to find the one you need. When you open the work order card, you will see its details e.g., technicians assigned, works/materials added, equipment used, payments, and the Event Feed. You can edit general information about assignments, add assets, services, and materials or edit them. It is also possible to change the status of the work order. In the Event Feed, you can add a photo or a comment to the work order so other field team members can follow what was done.
There is a convenient communication functionality for mobile users in the app. Just hit a comment icon to add a comment, tap the information icon to call the customer or manager, or copy the work order link.
The main goal of using this type of management tool is to simplify the processing of daily tasks for your employees. As a result, they will complete workflows faster, increasing your business efficiency and customer satisfaction. A great benefit for users would be an easy-to-use assignment function allowing you to track the daily work orders you receive from customers. Another helpful feature is a built-in calendar for scheduling appointments and maintaining employees’ work schedules. Your new cloud-based field service management software should also be capable of providing you with stock and asset management features. And if you want to fully automate your business processes, look for a solution that offers various integration and API access possibilities.
It is free for all Orderry users, whether you use a basic plan or a full-package subscription. You can download the application on the App Store or Google Play and sign in with the login credentials you used when creating your account in the Orderry system.
No business insights are available in the Orderry App because this application is for field service and maintenance teams. For business owners, we have another management app — Business Insights. It has advanced reporting & dashboards to track your company’s KPIs in real-time or over a certain period.
There are plenty of reasons why an application for work order processing on the go is a must for service businesses:
You can use Orderry to manage your or your client’s assets and organize maintenance processes. These assets include physical items such as equipment, appliances, devices, and vehicles. To manage them effectively, Orderry provides features such as a centralized database of assets where you can easily track maintenance and usage, job scheduling, inventory management, and reporting capabilities. By implementing a unified tool for maintenance and asset tracking, you can optimize asset utilization, reduce maintenance costs, improve compliance, and make informed decisions regarding asset acquisition, disposal, and allocation. It helps maintenance managers streamline asset management processes, complete preventive maintenance tasks timely, and ensure that valuable assets are utilized effectively.
Attach Photos and Files To Work Orders
If you want to deliver a clear message fast, it’s sometimes better to show a photo than to describe it in all detail. Especially if it’s a work order from a customer. The Work Orders Orderry application lets you attach pictures and files to work orders so everyone immediately understands this service request.