Angela
30% Annual Growth After Replacing Excel with Orderry
The Coffee Friend Group knows first-hand that automation of routine processes makes business growth possible—from 4 to 25 technicians employed in 5 repair shops in 3 countries. Learn their recipe for successful expansion in this blog post.
Table of Contents
Direction for Growth Meets a Challenge
Technology Supports the Company Mission
Expansion to Europe’s Coffee Market
Direction for Growth Faces a Challenge
Opening new repair shops when you manage repairs in Ecxel and cannot track spare parts is no easy task. Keeping things as they are can waste technicians’ time and company resources while keeping clients waiting for their coffee machines back home for ages. Kasparas Bražys, service manager at the Coffee Friend Group, identified this challenge when their repair tech team was as small as four technicians.
When we started to expand our repair shops, we needed good software to manage all processes.
Kasparas Bražys
Service Manager at Coffee Friend
Technology Supports the Company Mission
To speed up the coffee machine repair process so their clients could enjoy great coffee at home again, the Coffee Friend Group decided to replace Excel sheets previously used for tracking repairs with software.
With the main goal in mind, Mr. Bražys looked for a technical solution that could help:
- control spare parts inventory so no item is missed
- build effective repair workflows to improve team productivity
- keep everyone updated without wasting time on repetitive communication
I google to find software to manage service processes and found a lot of different options, tested them for about 3 months, and chose Orderry. Its good price for almost all the functionality we needed convinced me. Also, it was easy to use and easy to set up.
Kasparas Bražys
Service Manager at Coffee Friend
Finding spare parts is a few clicks away
Orderry helped the Coffee Group team make their spare parts inventory trackable by organizing items into digital warehouses. Each part their technicians used for repairs was now automatically written off from a warehouse and added to a work order. No more guessing who used it and what job for.
Coffee Friend’s favorite feature
Work Orders Management
Effective team collaboration for fast processes
Having different departments involved in the repair workflow, Mr. Bražys sought to build an effective collaboration process. He found the necessary functionality in Orderry: status sequences, assigning responsible team members, rules for updating statuses, and automatic notifications for all participants.
We assign different statuses for different persons (sales dep/spare parts dep/ technicians) and do not have to inform managers about repair status and time as they can see it themself.
Kasparas Bražys
Service Manager at Coffee Friend
Expansion to Europe’s Coffee Market
As for now, the Coffee Friend Group operates 5 coffee machine repair shops in 3 EU countries, has about 250 employees, and around 100 use Orderry daily. After successfully automating repetitive and routine tasks, the company has more happy clients and about 30% annual growth. We wish the Coffee Friend Group further growth and success in the European market and beyond.
