Marketing For Service Business: The Dos and Don'ts
19 June 2024
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Service ticket tracking software Orderry simplifies the way you process repair tickets at every stage of your workflow:
Public form for quick online acceptance and automatic conversion to repair ticket
Default repair ticket types and individual status sequences for different locations
Client-payer fields to distinguish private and corporate clients
Event feed with a history of works performed, team members involved, and parts used
Professional-looking invoices with online payment options
Collect contacts in one place and constantly expand your customer base, increasing customer satisfaction, and avoiding wasting your budget on ineffective acquisition channels.
Manage conversations with prospects from WhatsApp, Facebook Messenger, and Instagram Direct without leaving Orderry
Set up individual discounts and store customer service history for each client
Automatically notify clients of repair ticket status updates, delivery times, and promotions via WhatsApp, SMS, or email
View client profile information and repair ticket data during an incoming call
Book a 15-minute Demo to see how Orderry can save you time = money
Use the Orderry scheduling feature for effective field service management:
Evenly distribute the workload among technicians and manage call-outs
Control the quality of fieldwork and your overall service company’s score
Find a convenient appointment time for clients in seconds
With the right software for service businesses, you can manage sales on the same platform, whether you have a simple shop or multiple locations.
Integrate Orderry with popular marketplaces and sell online or in-store
Pre-installed service directories and customizable product cards
Synchronization of sales and repair tickets with the digital warehouses
Unlimited number of cashboxes for different income sources
Convenient pricing management via cloud-based software
Automate business processes with Orderry!
Control your finances, manage taxes, plan budgets, prevent cash flow gaps, and increase business profitability.
Company-wide and location-based cashboxes for cash and cashless operations
Control cash flow by line items and reduce unnecessary expenses
Mutual settlements with private and corporate clients, suppliers, and debt control
Let the Orderry software for small businesses keep records of your company's taxation to avoid errors and time-consuming calculations
Trusted by service businesses around the globe
“If you bring us your equipment today, possibly for last tomorrow, you will have it fully repaired, and that's where Orderry has helped us a lot. Before that, we had another system that was too slow, and we were limited to our server.”
Leonardo Miranda
Technical Support Manager
Blue Linq S. A.
Create digital warehouses for goods and assets, and perform transfers, postings, and stocktaking in just a few clicks. Analyze your stock with the Assortment Analysis report, adjust pricing, and eliminate unprofitable items.
Organize storage of clients’ property you service
Identify your fast and slow sellers to create an attractive assortment
Add goods to repair tickets or sales. Transfer, post and deduct them in bulk, do full or partial stocktaking, generate serial numbers and price tags in seconds
Keep track of what's in stock and estimate the minimum stock level of each item so you can restock on time
Control your business from anywhere with Orderry!
Orderry generates inventory, repair ticket, employee effectiveness, and financial reports in visualized and understandable form so you’ll instantly see what is happening with your company.
Analytics company-wide and by locations
Company Insights Report with interactive diagrams and trends
Real-time updates and historical data
Boost the efficiency of your team with time-saving features included in our software package for small businesses
Set up payroll in more than 8 scenarios for error-free calculations
Send automatic alerts of a new repair ticket or status change to employees
Monitor each employee's performance
Track spare part balances per technician
Set up incentives to reward good performance
Hear it from Orderry users
“Orderry is a polished solution for computer repair management. Everything looks well thought out and fine-tuned.”
Jonathan Nieves
CEO
Bits Tech Computers
The Orderry Business Insights mobile app allows you to manage your company from anywhere:
Track key metrics for the day and summaries for any period
Monitor cashbox statuses and customer feedback
Quickly contact employees via the app
Increase account security through two-factor authentication
The Orderry Work Order application helps your mobile team process jobs on a smartphone or tablet:
Let clients quickly scan a QR code and pay securely via Stripe
Attach images and files to repair tickets
Schedule repairs and client appointments
View a client’s address on the map, check out service history and customer information
Receive instant updates via push notifications
Book a 15-minute Demo to see how Orderry can save you time = money
No installation is needed, just open your browser on any device and get started
Integration with 200+ services via Zapier for more opportunities
Comprehensive user support 24/7 included in all pricing plans
Regular updates and new features
Personalized onboarding, self-serving Help Center, and tutorial videos on YouTube for a quick and effective start
FAQ
A service management software solution will help you organize processes, manage customer communications, keep repair tickets, scheduling of calls and appointments, and regular maintenance visits in order. The most popular type of this software is cloud-based platforms as they offer an accessible user experience and attractive user interface and don’t require time-consuming installations or updates. You just need to sign up on the platform, select a monthly or annual subscription, specify your industry and the system will automatically give you access to preset templates and service directories according to your area of business activity.
Such tools should handle the following tasks:
You can manage these business operations and track finances, get high-value insights into analytics, and automate payroll computing in a cloud-based solution like Orderry. This modern CRM system is specifically designed for small service businesses so you can be sure its features will meet your business needs.
If you have field employees, the best solution for them would be to manage repairs via the Orderry Work Orders mobile app for field service businesses. It offers a range of features like viewing all active repair tickets, using a quick search, editing the repair ticket information, and changing statuses in the app. Your field technicians can focus on doing their job without paying much attention to administrative tasks.
The Orderry Work Orders application enables your field team to process repair tickets on a smartphone or tablet. The powerful features include:
The main focus of using service business management software is finding ways to help your staff have a higher quality job and better understand the customers and their needs. A cloud-based field service management solution like Orderry helps businesses that operate in the field stay in touch with clients, negotiate deals, get the most out of each project, reconcile financial data, analyze service lifecycle, get instant alerts about new repair tickets, improve actual scheduling, quickly generate quotes and invoices, and more. They also offer insights into key performance indicators to inform business decisions and improve customer experience.
Besides customer and repair ticket management features, Orderry has a set of additional service management functionalities that aim to streamline processes in all business areas:
Yes, it does. This integration lets you synchronize your accounting data between Orderry and QuickBooks Online. The sync works for customer contracts, warehouse products added to repair tickets, invoices, and taxes. With this integration, you can save time on data entry and improve expense management in your company. Alternatively, you can integrate your account with Xero.
Field service solutions help businesses manage and coordinate their field service operations. It provides tools and features that enable businesses to schedule and dispatch field technicians efficiently, track their location and progress, manage repair tickets and service requests, and communicate with customers and team members in real-time. Field service software also typically includes features for inventory management, equipment tracking, route optimization, and reporting and analytics, allowing businesses to optimize their field service operations and improve customer satisfaction.
