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Streamline operations to focus on delivering quality repairs
Repair ticket software allows you to efficiently handle and track repair tickets from start to finish, ensuring nothing falls through the cracks.
Centralized Ticket Management System
Keep all repair tickets organized in one place for easy access, prioritizing, and tracking
Paperless Transition from Estimates to Payments
Enable clients to accept offers and pay for services directly from the public form
Customizable Workflow
Tailor the repair shop ticket software to fit your unique repair process and business needs
Track parts used in repairs, monitor stock levels, and organize the storage of clients’ assets
Easy to use, even for users new to ticketing software
Organize repairs conveniently from any device
Scalable solution that grows with your shop
Optimize your repair ticket process with Orderry!
Start a 7-day FREE trial today
Repair ticket management software helps techs focus on solving technical issues promptly, which increases productivity and customer satisfaction.
Efficiently schedule in-mail repairs, on-site services, appointments, and employee schedules
Mobile & Tablet Apps
Benefit from full-cycle repair management and quick sales of products and services on mobile devices
Bundles of Products and Services
Wrap standard services into a nice package, providing a clear value to prospecting clients
Automatic Detection by IMEI
Instantly check device specs and get them automatically added to a ticket
“With Orderry, all my employees are more productive, which is easily shown on paper. I just now have to hire one technician to replace two. It's clearly made a big difference in how much each technician is putting out and what their output is every day, every month, and every week.”
Repair shop ticket management software provides a centralized platform for communication between techs and clients, keeping them connected throughout the repair process, reducing delays, and improving response time.
2-way WhatsApp and SMS
Have natural conversations with clients on their favorite channels without leaving Orderry
Automated Updates
Enhance customer experience with repair ticket software that automatically updates clients on the status of their repairs
All Business Messaging in One Place
Process customer inquiries from multiple channels and initiate conversations with ease
Workflow for warranty repairs
Convenient ticket filtering and badging
Settlements with corporate clients
“Orderry is a polished solution for computer repair management. Everything looks well thought out and fine-tuned.”
Jonathan Nieves
Bits Tech Computers
Scarborough, Canada
Keep track of customer information and preferences for personalized service, making clients feel valued and cared for throughout the entire repair process. Repair shop POS management ticket software records all interactions with prospecting and existing clients, allowing for better service and communication.
CRM Tools
Easily manage your customer base, track ticket history, set discounts, and more
Collection of Customer Reviews
Build credibility and trust with clients by automatically collecting feedback after providing services
3 rating systems for collecting customer feedback
Google Maps review requests
Customer feedback report and tracking
Ready for a quick tour across Orderry? See all its benefits for your repair shop in a short demo
Repair ticket software eliminates manual data entry, reducing the chances of costly mistakes and oversights when recording important information. Providing a structured and organized system for technicians to follow increases efficiency and accuracy in the repair process.
Status sequences for completing repairs
Preset brand and device model catalogs
Custom document templates with autofill fields
Analyze your repair shop’s performance by tracking the number of tickets raised, the time taken to complete repairs, individual technicians' output, and other KPIs of various business activities. Identify patterns, bottlenecks, and areas for improvement in repair processes.
Sign up for a 7-day FREE trial to evaluate Orderry’s repair ticket management tools. No credit card required
FAQ
Repair shop ticket software is a digital tool used by repair shops to manage their workflow efficiently. It allows repair shops to create and track tickets for each repair job, keep track of inventory, schedule appointments, and communicate with customers. Ticketing system software helps streamline the repair process, reduce errors, improve customer service, and ultimately increase productivity and profitability for the repair shop. Modern repair shops must stay organized and efficient in today's competitive market.
Absolutely! Orderry helps repair shops efficiently manage their workflow by creating and tracking tickets for each repair job. Repair technicians can easily input information about the client, the device being repaired, and the issue needing to be fixed into Orderry. The software also helps keep track of inventory, schedule appointments, and manage payments. Sign up for a free trial and start streamlining your repair processes and providing better customer service.
To manage repair tickets efficiently, you’ll need the following features:
All these functions are available in Orderry’s repair ticket software. Sign up today and test all tools free during a trial period.
