Truck Repair Shop’s Transformation: From Paper Chaos to Digital Precision in Universal de Mulas

How a heavy-duty vehicle repair shop turned operational struggles into seamless workflows with Orderry

Table of Contents

The Struggle: How Manual Processes Were Slowing the Shop Down
Searching for a Flexible System Built for Heavy-Duty Vehicle Repairs
What Does Digital Transformation Look Like for a Truck Repair Shop?
The Results: Faster Truck Repairs, Happier Customers, and Room to Grow
Why Modern Repair Shops Need a System That Adapts to Them

In Colombia, the rumble of tractor-trailers, yellow machinery, and Caterpillar-type equipment keeps the economy moving. For one truck repair shop, keeping these giants of the road in top shape isn’t just a business — it’s a mission.

For years, the team of Universal de Mulas worked tirelessly to deliver reliable suspension and brake services. But as their reputation grew, so did the operational challenges. Suddenly, the very systems that once worked for them were holding them back.

Universal de Mulas, Yumbo, Colombia

The Struggle: How Manual Processes Were Slowing the Truck Repair Shop Down

Like many repair shops, the business started with the basics: folders for work orders, Excel spreadsheets for tracking, and endless piles of paperwork. In the beginning, it worked. But as the client base expanded, those simple tools quickly became a liability.

Employees spent hours digging through filing cabinets to find past records. Coordinating between reception, administration, and the shop floor often meant multiple trips back and forth. Customers requesting updates on their vehicle’s service history were left waiting while staff attempted to piece together scattered information.

Before Orderry, our work order management was a complete mess. When a client called asking about their vehicle’s service history, it was a nightmare. We’d dig through papers for hours, sometimes coming up empty-handed. It was frustrating for them and for us.

Harry Arredondo

Administrator and Partner

Universal de Mulas

Universal de Mulas’ team wasn’t just losing time; they were losing opportunities. Delays and disorganization were affecting trust and revenue. Harry Arredondo, administrator and partner, realized that if they wanted to grow, the business needed more than skilled mechanics or loyal customers. They needed a system that could keep pace with the speed of their operations.

Searching for a Flexible Software for Heavy-Duty Vehicle Repairs

Inside Universal de Mulas truck repair shop

When looking for repair shop software, most platforms felt designed for completely different industries and couldn’t handle the complexity of heavy-duty vehicle repairs. One system from Argentina showed promise but ultimately fell short in terms of customization and ease of use.

Unlike other platforms, Orderry didn’t ask the shop to fit into a pre-set mold. Instead, it allowed them to build processes that mirrored how they actually worked:

• Build custom forms and fields tailored to their services.
• Automate customer notifications for updates on vehicle status and payments.
• Access real-time histories for every vehicle (services, costs, and pending work) in seconds.

Truck repair workflows in Orderry

For Universal de Mulas, it wasn’t just about adopting truck repair software. It was about finding a tool that could grow with the business.

What truly convinced me to try Orderry was its ability to adapt to us and not the other way around. We could build our own forms, define how we wanted to see information, customize reports, adapt fields and processes, and automate customer notifications.

Harry Arredondo

Administrator and Partner

Universal de Mulas

What Does Digital Transformation Look Like for a Truck Repair Shop?

Implementation of the new solution was smoother than expected. Within weeks, the entire team, from reception to the shop floor, was working in a single, unified system.

My favorite feature of Orderry is work order management. That’s where you really feel the difference. Everything is centralized, organized, and clear.

Harry Arredondo

Administrator and Partner

Universal de Mulas

Here’s how Universal de Mulas transformed with Orderry:

• Centralized work order management: no more misplaced papers or juggling Excel sheets.
• Real-time collaboration: reception, admin, and shop floor now work seamlessly in one work order management system.
• Clearer customer communication: clients get instant updates about completed services, pending payments, and vehicle status.

This newfound speed and organization created space for growth. The business could now take on more clients without the fear of chaos swallowing operations.

Now, when a customer calls, we don’t dig through folders or walk to the shop floor. In seconds, we can tell them exactly what’s been done, how much they’ve paid, and what’s pending.

Harry Arredondo

Administrator and Partner

Universal de Mulas

The Results: Faster Truck Repairs, Happier Customers, and Room to Grow

The difference was immediate. Customer inquiries that once took hours to answer could now be resolved instantly. Errors caused by manual data entry disappeared. Clients began receiving automatic updates about completed services, pending work, and payment details, improving transparency and trust.

Orderry helped us leave behind paper, Excel sheets, and improvisation. Today, we work with more control and a stronger vision for the future. And in the truck repair business, that’s worth gold.

Harry Arredondo

Administrator and Partner

Universal de Mulas

The impact of Orderry went beyond efficiency. It transformed how Universal de Mulas connected with its clients, positioning the shop as a reliable, professional partner for fleet owners and truck drivers.

Why Modern Repair Shops Need a System That Adapts to Them

Every repair shop is different, especially those servicing heavy-duty vehicles. Off-the-shelf software solutions often force teams into workflows that don’t match their reality. Adaptable truck repair software, on the other hand, lets shops design forms, fields, and processes that align with how they actually work and grow. This flexibility means you’re not just adopting a tool; you’re gaining a system that scales with your business.

Universal de Mulas team

Orderry isn’t just software. It’s like a silent partner standing behind the counter, helping you deliver better service, save time, and grow.

Harry Arredondo

Administrator and Partner

Universal de Mulas

We’d like to thank Harry Arredondo and the team at Universal de Mulas for sharing their journey with us. Their willingness to embrace change and innovate in the truck repair industry is truly inspiring, and we’re proud to be part of their ongoing success story.