Response Time Reduced By 60 Times After A Year With Orderry
4 January 2024
To organize your daily work, you need repair shop management software that brings tickets, scheduling, parts, and payments into one system your whole team can rely on. Orderry’s all-in-one platform for small business lets you access these records whether you’re behind the counter or across town.
Manage repairs from drop-off to paid invoice in one place
Use a simple workflow your team can learn quickly
Get started with guided setup and data import support
Orderry is incredibly intuitive. If you're used to using any kind of database, it is very familiar. And the fact that I can modify the program so easily makes a huge difference to me because that's what I want. I'm not a cookie-cutter business. Guitar repair is not typical. And that's why Orderry is so good for businesses like mine.
When tickets live on paper or in spreadsheets, it’s hard to know where each repair stands. The front desk ends up guessing, customers keep calling for updates, and work slows down.
With repair shop management, each repair has a single ticket visible from drop-off to pickup. Every job has a status, a responsible technician, and a history of changes, so your team stays aligned and can keep customers informed.
Repair tickets with full job details and unlimited file storage on every plan
Customizable stages from received to ready for pickup
Intake and final inspection checklists with results saved in the ticket
Per-ticket event feed for status changes, notes, and parts added
Technician assignment for clear ownership
Automatic SMS or email status notifications in each customer’s language
Kanban or list view to manage active repairs
Orderry brings the full repair lifecycle together on an all-in-one platform for small business, so you don’t have to rebuild how you work.
Try Orderry Free
Run your first repair in minutes. Unlimited access for 7 days. No credit card required.
A single no-show can waste half an hour of bench time, and double bookings only make it worse. When appointments are tracked in notebooks or scattered across messages, the day quickly becomes unpredictable.
Orderry brings job scheduling into one shared calendar that the entire shop works from, with work orders and customer records on the same platform. Customers can book available time slots online, while your team can view, assign, and adjust appointments as plans change.
Drag-and-drop shop calendar for quick schedule changes
Repair assignments by technician or bay for clear ownership
Online booking link so customers can choose available time slots
Technician workload view with working hours and days off
Work order creation from bookings without re-entering customer and service details
When we started to expand our repair shops, we needed good software to manage all processes in one system. That’s exactly what Orderry is great for.
Tickets get closed, but invoices wait. Re-entering labor and parts on the invoice slows down checkout.
If you used to prepare each bill from scratch, repair shop billing software lets you create digital invoices from completed tickets. Orderry connects tickets, invoices, and integrated payments on one platform, so you can send the bill and get paid faster.
Invoice creation from tickets with labor and parts filled in automatically
Card and online payments through connected payment providers
Deposits and partial payments recorded in work orders
Invoice due dates and payment status tracking
One invoice for multiple repair tickets
One way to simplify bookkeeping is to use repair shop software QuickBooks Online and Xero users can connect to their accounts. Orderry has direct integrations with both systems for two-way invoice and payment sync. You can connect other apps through Zapier or build custom integrations using the API.
See Orderry in Action
See how to create invoices from repair tickets and collect payments on one platform. Schedule a demo to see it in action.
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If your shop uses a separate POS for over-the-counter sales that doesn’t connect to repairs, you may have to match transactions by hand at the end of the day.
With repair shop POS software, you can manage repairs and counter sales using the same inventory. Orderry records every transaction in one place, whether it comes from a repair or a walk-in purchase.
Over-the-counter parts and accessory sales
Barcode scanning for fast checkout
Card or cash payments, plus split payments in work orders
Quick service sales without creating a repair ticket
Customer returns and refunds linked to the original sale
Orderry helped us streamline our operations both in the office and out in the field. Since switching, we’ve seen real growth, not just in how we work, but in how our customers respond. Engagement is up, and so is satisfaction.
A repair starts, then stops because the part isn’t there. Counts are off, orders are wrong, and time gets lost. Instead of checking separate spreadsheets, use shop inventory management software to see which parts are available.
Orderry keeps inventory tied to every repair, so stock updates when parts are added from a warehouse to a ticket. What’s on the shelf, what’s reserved, and what needs reordering is easy to check in your shop inventory management system.
Parts and device catalog with serial number and IMEI tracking
Parts usage and reservations tracked per repair ticket
Low-stock alerts and a reorder list
Vendor management and purchase orders
Barcode scanning for fast handling
Multi-location stock tracking
Margin visibility per part in reports
It’s easier to handle inventory management for small business when purchases and repair tickets are in the same system.
Try Orderry Free
Add parts to a repair ticket and watch stock levels update. Explore all features for free for 7 days. No credit card required.
Field work often means delays, missing details, and paperwork that piles up. The work order app gives your team access to tickets, parts, and customer info on their phone. On-site updates stay connected to the same repair records your office uses in Orderry.
On-site photos with unlimited file storage on every plan
Repair history available on the technician’s phone
Parts and services added to repair tickets on-site
Intake and final inspection checklists completed on the phone
Job status updates as work progresses
Customer sign-off through the work order’s public page
No matter how your shop is set up today, the goal is the same: keep repairs moving, stay organized, and get paid on time. Orderry adapts to how you work and brings everything into one platform.
One tech, full control
If you work solo, you need to stay organized without slowing yourself down. Orderry keeps every repair, customer, and payment in one place, so you can manage your business professionally from anywhere.
Every job moving, every invoice sent
If you run one shop, you need every repair tracked, every part accounted for, and every invoice sent on time. Orderry connects tickets, scheduling, inventory, and billing into one workflow that your whole team follows.
All locations in sync
If you manage multiple locations, you need visibility and control without constant check-ins. Orderry keeps the counter, the bench, and the back office in sync, so you always know what’s happening across your business.
Try Orderry Free for 7 Days
See how Orderry runs your shop from end to end. Sign up today. No credit card required.
Let employees clock in and out from their phones or computers. Worked hours are saved to timesheets for payroll.
Turn repaired devices or equipment you own into inventory items for resale, keeping their serial numbers.
Use AI tools to transcribe voice messages and draft customer replies. Also generate product descriptions and remove photo backgrounds.
Check cash flow, team workload, and overdue repairs in business dashboard software without opening separate reports.
Fill in available device or vehicle details with IMEI and VIN lookup integrations to speed up intake.
Send automatic feedback requests after repairs and invite customers to leave a review on Google Maps or Facebook.
Orderry adapts to how different repair businesses actually work. Each industry gets its own terminology, workflow, and reporting.
Frequently Asked Questions About Repair Shop Software
Sign up for a free trial, import your customers and parts, and open your first repair ticket. Most shops are set up and using Orderry within the same week.
Yes. Orderry supports importing customers, parts, and open tickets, so you don’t lose your data. Most shops are live in under a week, with a dedicated onboarding specialist guiding the migration.
Yes. Orderry integrates with QuickBooks and Xero with two-way sync for invoices, payments, and customer data. For anything not native, you can connect through API or Zapier.
Orderry works for solo technicians with a simple setup and no minimum team size. It also scales to multi-location shops with roles, permissions, and per-location inventory, so you don’t need to switch systems as you grow.
Yes. With the mobile app for iOS and Android, technicians can manage repairs from their phone, capture photos and signatures on-site, take payments, and access full job history. All data is synced back to the shop instantly.
